Our Policy


"THE CLIFF" at Ao Nang resorts, offer great value for money compared to the other resorts in Krabi. The information available here on this website may change at any time. Please check before booking.

In the future, on this website we have tried to make last minute booking of rooms as easy and as safe as possible using our secure on-line reservation system. Subject to confirmed payment by credit card, your room will be confirmed in your name. However, to answer any questions you may have, we provide the following answers to the most frequently asked questions that our guests have raised over the year

At The Cliff, we are dedicated to providing excellent customer care. To enable us to answer your questions correctly, please give us as much information as possible in your e-mail communication. If you have a question or are unable to find the information on our info links page of this website, please use our "contact form" page in the "Contact Us" Section.

If you wish to check on the progress of your order, please e-mail us through the contact form provided in the "Contact Us" section and we will reply ASAP.

CUSTOMER CARE


At The Cliff, we are dedicated to providing excellent customer care. To enable us to answer your questions correctly, please give us as much information as possible in your e-mail communication. If you have a question or are unable to find the information on our info links page of this website, please use our "Contact Us" Section.

If you wish to check on the progress of your order, please e-mail us through the contact form provided in the "Contact Us" section and we will reply ASAP.

Order and Booking Cancellation

Please, note that we can only cancel booking orders before they have a confirmation status mark on them. If, they are incorrect you must ask for an authorization return number, in which we will re-book them. Unwanted reservations that are return to us will only be accepted if they are in re-saleable condition, and have been returned to us within 14 days.

Written requests must be sent by FedEx, DHL or Express to:

    The Manager
    Rimpa Ao Nang Company Limited.
    85/2 Moo2 T.Ao Nang, A.Muang, Krabi 81000, Thailand
    Tel. (66) 7563 8117 and 8118, Fax (66) 7563 8116

Please be sure to include the following details with all cancellations: Your name, your daytime telephone number, email address, order number reference and the reason for your cancellation.

As we cannot accept any liability for booking cancellations we advise you to inform us as soon as possible as to any changes you may require. Proof of postage is not necessary proof of delivery and you are therefore strongly advised to send your request by one form of recorded delivery, either registered post or an express courier service. Where appropriate, the cost of the return of your reservation by mail will be refunded to you. Unwanted reservations are subjected to a 25% handling charge and any carriage fees in these instance are not refundable. These terms do not effect your statutory rights.

FAQs


1. How does the reservation system work?
2. Once I submit the reservation form is my room confirmed?
3. What about airport transfers?
4. Is that it?
5. Is your system secure?
6. What about your e-mails?
7. Are the rates per room or per person?
8. Is breakfast included?
9. What if I have to cancel my reservation?
10. Can I extend my stay?


ABOUT MY RESERVATION

Q: 1. How does the reservation system work?

A: The Cliff Ao Nang Resort, provides details of all the offers available in the "Rate and Reservation" section. When you have selected the reservation you want, simply fill in your details and click on the "submit" button. The system will work out your pricing. After you have confirmed the reservation information is correct, you will be transferred to our bank's payment system to complete the process.

We will send you an e-mail confirming all details of your stay. If you want you can print this email out and keep it as a voucher to present to us on arrival. Please check this email carefully and let us know if there are any amendments required.

Q: 2. Once I submit the reservation form is my room confirmed?
A: No, your room is confirmed once the bank clears your payment. Your card will be charged with the amount shown on the screen.

Q: 3. What about airport transfers?
A: You can ask us to arrange this for you by ticking the box on the booking form. Payment for transfer can then be charged upon your arrival at the resort.

Q: 4. Is that it?
A: Yes. Upon your arrival, we may require a credit card impression on check-in. This is to cover incidental expenses like mini-bar, meals, drinks, laundry, etc. You will be responsible for settling your account for these extras in full.

Should you need to contact us for any reason, or to amend your reservation we remain at your service! Once you have made your credit card payment your room is confirmed.

ABOUT MY SECURITY

Q: 5. Is your system secure?

A: Yes. Your details are encrypted before transmission to our secure server using Secure Socket Layer (known as SSL) technology. This ensures that your personal details remain confidential. In addition, we do not record, transmit or store any details of your credit card. This is handled directly by our bank which have their own SSL Security Certificate issued by Thawte Server CA (A Verisign Company)

Q: 6. What about your e-mails?
A: We include in our e-mails to you only the minimum amount of information concerning your reservation to allow you to check it.

We do NOT include ANY of your credit card details. Nor do we pass on details to any third party. Please remember that all e-mail communications are not a secure means of communication, so NEVER include your credit card details in an e-mail to us or anyone else.

ABOUT MY ROOM

Q: 7. Are the rates per room or per person?

The rates are per room per night for 2 persons. Extra beds are not suitable to be place in the room.

Q: 8. Is breakfast included?
A: Breakfast is included in various offers that are available. Please check the details of your offer for specific details.

ABOUT CANCELLATION

Q: 9. What if I have to cancel my reservation?

A: The standard procedure is shown in the "Customer Care - Order cancellation" section and if you book on a last minute booking service. You should only use it when you are sure that you are unable to come on the dates you have chosen.

However, we do recognize that situations can arise where cancellations are unavoidable, so we try to be as flexible as we can. Normally if you have to cancel up to 5 days before the arrival date, we regret that there can be no refund available. For cancellations done 6 days in advance of your intended arrival, we will refund your full payment less a small bank fee. Please see specific details in the "Customer Care" section above when you make a booking.

We may be able to arrange alternative accommodation at a later date, but this is subject to availability and resort agreement decision.

Q: 10. Can I extend my stay?
A: Yes - subjected to the room availability. You can make a direct booking at the resort reservation counter. The rates shown on the resort counter may be slightly higher from the rate your booking through our website. We cannot normally offer a discount directly to the customer. So access the system from the hotel or a nearby Internet café to add another booking and add a comment to say that it is an extension to your present stay.

Please note that bookings need to be made at least 48 hours in advance, so do not leave it too late to extend your stay.

Reservations

 

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